Refund Policy

KARTIK HOODA ("Company," "we," "us," or "our") reserves the absolute right, at our sole discretion, to approve or deny refunds in accordance with the policy outlined below. By purchasing from our website, you acknowledge and agree to the terms set forth herein.

1. General Return Window

1.1. Customers may request a return or refund within 30 days of delivery. Requests made outside of this window are generally not entertained, but may be considered under rare and exceptional circumstances—strictly at our discretion.

1.2. All returns and refunds are subject to our approval. We explicitly reserve the right to deny any refund request for any reason, including but not limited to:

  • Failure to meet the eligibility criteria below.
  • Products returned in unacceptable condition.
  • Lack of proper proof of purchase.
  • Situations deemed to be fraudulent or abusive.

2. Eligibility Criteria

2.1. To be eligible for a refund, the item must:

  • Be unused, unworn, and in original condition.
  • Be returned in its original packaging, with tags intact.
  • Be accompanied by the original receipt or valid proof of purchase.

2.2. Refunds will not be issued if:

  • An incorrect shipping address was provided and not corrected before fulfillment.
  • The product is received damaged, used, or altered in any way.
  • Packaging, tags, or accessories are missing.

3. Initiating a Return

3.1. To initiate a return, please email support@aurion-links.store with your order number and reason for return. Do not send items back without prior written authorization.

3.2. Unauthorized returns will be rejected.

3.3. If a return is authorized, we will provide shipping instructions and, where applicable, a return label. We may deduct return shipping charges from the final refund.

4. Special Conditions

4.1. Sizing Errors: We do not guarantee refunds for incorrect size selections made by the customer. Refunds in such cases are granted only in exceptional situations and entirely at our discretion.

4.2. Damaged or Defective Items: If your item arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery. Claims made after this period may not be honored.

5. Refund Processing

5.1. Once your returned item is received and inspected, we will notify you whether your refund has been approved.

5.2. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing times may vary.

5.3. If you have not received your refund after 15 business days from the date of approval, please contact support@aurion-links.store.

6. Policy Amendments

We reserve the right to change, modify, or cancel any part of this Refund Policy at any time and without prior notice. All updates will be posted on our website and apply to all purchases made thereafter.

7. Contact Information

If you have questions or concerns regarding this Refund Policy, please contact:

Aurion Links

Email: support@aurion-links.store